Bristol Tenants Energy Advice

A specialised service for council tenants

Project duration: October 2013 ongoing

“This is a great partnership between CSE and the biggest local authority in the area to help some of the most vulnerable local people." So said CSE’s Jamie Walters who is managing the Bristol Tenants’ Energy Advice (Bristol TEA) project, our service for Bristol City Council tenants which has been extended for another two years (until 2018).

Click here for our news story on the extension.

Click here to read about the impact TEA had in its first year.

The council is taking the issues of fuel poverty and energy efficiency seriously, and so are continuing to fund us to provide advice and help for its tenants beyond the Home Energy Team’s usual services. Through this scheme “we have the capacity to reach and engage with some of the most vulnerable people in our local area”. It works well with our “ability to tailor advice and support to meet each individual’s specific set of circumstances” says Jamie.

Tenants who call our advice line or are referred to us by the council's Housing Officers will get bespoke advice. We are able to offer home visits and ongoing support to people who need help understanding how to use their heating system, are having issues with their energy bills, or who are struggling in other ways to keep warm at home.

Meeting tenants where they are

We’re being proactive with our advice by promoting the service to thousands of Bristol City Council tenants.

Every tenant who has a new heating system installed receives advice on using their new system and general energy saving advice from the Home Energy Team.

We are also running a series of workshops and drop-in sessions for council tenants throughout the year, on topics such as how to switch supplier or how to apply for the Warm Home Discount, along with face-to-face help with bills and fuel debt. Where our advisors spot damp and condensation issues in tenant’s homes they are able to alert the council, who can then install measures to address them.

If tenants have self-disconnected from their energy supplier due to financial worries or difficulties, CSE can advise them on finding the right tariff and how best to manage their energy consumption so they use their heating without running up unaffordable bills.

Through Bristol TEA, we can refer tenants for the council’s own free loft and cavity wall insulation scheme. Installing insulation in homes is the most cost effective way of reducing energy bills and could save tenants around £25 per month.

These services are helping to improve the comfort of homes, financial situation of tenants, and have the potential to create healthier, damp-free environments.

Contacting Bristol TEA

Bristol Council tenants can find contact details for the advice service and online energy advice here: www.cse.org.uk/bristoltea


Bristol TEA is part of our ongoing work to tackle fuel poverty and end the misery of cold homes.

For further information contact:

Jamie Walters | 0117 934 1452

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